Conversational AI platform Manychat has raised $140 million in growth capital to accelerate its global expansion and enhance its AI-driven solutions for customer engagement.
The round was led by growth equity firm Summit Partners and brings the company’s total funding to $163.3 million since its founding in 2015.
Manychat helps more than one million businesses across over 170 countries automate and personalise conversations with customers on major social and messaging platforms including Instagram, TikTok, WhatsApp, and Facebook Messenger. The company powers billions of messages annually and is increasingly positioning itself at the heart of the booming social commerce market, which is projected to surpass $100 billion in the US alone by 2026.
“Manychat was founded with a mission to help businesses grow by building meaningful customer relationships,” said Mike Yan, co-founder and CEO. “With this funding and the strategic support from Summit Partners, we’re doubling down on AI and intelligent automation to deliver even more value to businesses and creators globally.”
The latest round will support Manychat’s continued investment in research and development, global go-to-market expansion, enhanced customer support, and further development of its new agentic AI features. Earlier this year, the company launched Manychat AI — a tool already being used by tens of thousands of businesses to scale customer conversations and boost conversion through intelligent automation.
Despite its rapid growth, Manychat remains profitable — a rarity among fast-scaling tech platforms. The company’s strength lies in its ability to simplify and operationalise foundational technologies like generative AI, enabling brands to better engage their audiences and maximise monetisation opportunities.
Summit Partners’ Sophia Popova, who joins Manychat’s board as part of the investment, said: “Manychat’s platform is redefining how businesses and creators communicate with their audiences in the age of social commerce. The rise of messaging and social platforms as primary consumer touchpoints means that tools like Manychat are no longer optional — they’re essential. We’re thrilled to support their next chapter of global growth.”
As digital commerce continues to shift toward more conversational, platform-native experiences, Manychat’s new funding positions it to lead a new era of intelligent, scalable customer engagement.
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Manychat secures $140m to scale AI-powered customer engagement across social platforms
